Returns & Refund Policy

Returns & Refund Policy

At Popelia, your satisfaction is important to us. If an item does not meet your expectations, you may return or exchange it with ease. We want you to be fully satisfied with every purchase.

Return Period & Conditions

You have 30 days from the date of delivery to return your order. Returns are accepted only for new, unused items in their original packaging. Please ensure that all tags, accessories, and accompanying documents are included.

Types of Returns
We accept returns for both defective and non-defective products.

  • If the item is damaged, defective, or incorrectly delivered, we will cover the return shipping costs.
  • If you wish to return an item for personal reasons (e.g. incorrect size, change of mind, or dissatisfaction), you are responsible for the returns shippings costs. In some cases, the customer is responsible for arranging the return shipping label.
  • Shipping costs are non-refundable.
  • No Restocking fees: no additional fees are charged for returns.

Types of Returns

  1. Contact us by email at info@popelia.com, including your order number and the reason for the return.
  2. You will receive a return authorization along with detailed return instructions.
  3. Securely package the item in its original packaging.
  4. Drop off the package with a shipping carrier of your choice if you are arranging the return yourself.
  5. For defective or incorrectly delivered items, we will provide a free return shipping label.

Please keep your proof of shipment until your refund has been completed.

Note: Returns are sent to our return address in China. The exact address will be provided after contacting our customer service team.

Refund Process
Once we receive and inspect the returned item, the refund will be processed to your original payment method within 7 business days (Monday to Friday).

Exchanges 
If you would prefer a different item, color, or size, our customer service team will be happy to assist you with a quick and easy exchange. Simply contact us for support.

Non-Returnable items
For hygiene or safety reasons, certain products are not eligible for return. These items are clearly marked as non-returnable on the respective product pages.

Contact information

Store Name: Popelia

E-Mail: info@popelia.com

Phone: +1 561 839 9689

Customer Service Hours

Opening Hours (Monday to Friday):
09:00 - 17:00 (EDT)

Opening Hours (Saturday and Sunday):
10:00 – 16:00 (EDT)

We aim to respond to all inquiries within 24 hours.

Company Name: UNYX LLC

Company nr.: L25000171566

Company Address: 222 E 9th St, Los Angeles, CA 90015